The Department is responsible for provision of strategic leadership, expert advice and input to the Managing Director and Senior Leadership Team to ensure optimal utilization and management of the Board’s resources. It provides accountability in the functional areas of Corporate Communications, ICT, Human Resource and Administration.
The division is responsible for effective dissemination, receipt and feedback of information and communication within the Kenya Dairy Board and with its stakeholders. It is also responsible for the promotional mandate of the Board which is undertaken through consumer education, generic milk consumption campaigns and corporate social responsibility. Educational and awareness programs are conducted to empower the consumer on milk quality and safety and thereby drive demand for compliance in the dairy value chain. Programs that benefit the community and environment are also undertaken such as tree planting.
Through consumer education programmes, the Board sensitizes consumers and the general public on the importance of consuming quality and safe milk and milk products. Increased consumption of milk and milk products for nutritional and health benefits is also promoted. Consumer communication channels used include print, radio, television, social media and outdoor advertising programmes.
The Board undertakes various CSR initiatives aimed at creating a positive impact on the society and the environment. Activities undertaken include:
- Planting of trees (agro-forestry and fodder trees)
- Promotion of biogas and other climate smart sources of energy
- Donation of milk to less disadvantaged members of the society
- Support to organized dairy groups to comply with requirements e.g. donation of milk cans
The division is responsible for providing and maintaining ICT infrastructure and support services, in order to accelerate adoption of ICT solutions for easy access to cost effective and convenient service delivery. Key functions include:
- Implement digitization of the Board's services
- Manage the Board’s ICT infrastructure and implement effective business systems.
- Provide efficient user support to the Board’s departments, divisions and sections.
- Ensure security of the Board’s information and systems and updating ICT disaster recovery plans
- Provide quality assurance for procurement of ICT related hardware and software.
The Division is responsible for planning and implementing all human resources strategies, policies, procedures and personnel management.
The division is responsible for providing administrative support, asset management and logistical assistance to all departments of the Board for effective service delivery.